Terms of Service

1. Acceptance of Terms

By accessing or using Zencia.AI's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Service Description

Zencia.AI provides AI-powered voice solutions that enable businesses to:

• Automate customer interactions through intelligent voice agents
• Qualify leads and handle objections 24/7
• Schedule appointments and manage customer communications
• Integrate AI voice technology into existing business workflows
• Access analytics and insights on customer conversations

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with or without notice.

3. User Accounts and Registration

Account Creation

To use certain features of our services, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

Account Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our services. By creating an account, you represent that you meet these requirements.

4. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the service for any illegal or unauthorized purpose
• Violate any laws, regulations, or third-party rights
• Transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service or servers
• Use the service to harass, abuse, or harm others
• Impersonate any person or entity
• Collect or store personal data of other users
• Reverse engineer or attempt to extract source code

5. Pricing and Payment

Subscription Plans

Zencia.AI offers various subscription plans with different features and pricing. Current pricing is available on our website and may be updated from time to time.

Payment Terms

• Fees are charged in advance on a monthly or annual basis
• All fees are non-refundable except as required by law or stated in our Cancellation & Refund Policy
• You authorize us to charge your payment method on file
• Failure to pay may result in service suspension or termination
• You are responsible for all taxes associated with your use

Price Changes

We reserve the right to modify our pricing at any time. We will provide at least 30 days' notice of any price changes affecting your existing subscription.

6. Intellectual Property Rights

Zencia.AI Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, software, AI models, and technology, are owned by Zencia.AI and protected by copyright, trademark, and other intellectual property laws.

Your Content

You retain ownership of any content you provide to our services. By using our services, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process your content solely to provide and improve our services.

AI Training

We may use anonymized and aggregated data from customer interactions to improve our AI models. We never use identifiable customer data for training without explicit consent.

7. Data Privacy and Security

Your privacy is important to us. Our collection, use, and protection of your data is governed by our Privacy Policy. By using our services, you consent to:

• Collection and processing of data as described in our Privacy Policy
• Storage of voice interaction data to provide and improve services
• Use of cookies and similar tracking technologies
• Transfer of data to trusted third-party service providers

For detailed information, please review our Privacy Policy.

8. Service Level and Availability

Uptime Commitment

We strive to maintain 99.9% uptime for our services. However, we do not guarantee uninterrupted access and are not liable for any downtime, including scheduled maintenance.

Support

We provide customer support through various channels based on your subscription plan. Response times may vary depending on the nature and urgency of the issue.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our services are provided "as is" and "as available"
• We make no warranties, express or implied, regarding our services
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
• We are not responsible for third-party content, services, or integrations

10. Indemnification

You agree to indemnify and hold harmless Zencia.AI, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use or misuse of our services
• Your violation of these Terms of Service
• Your violation of any rights of another party
• Content you provide through our services

11. Termination

Termination by You

You may terminate your account at any time through your account settings or by contacting our support team. Please refer to our Cancellation & Refund Policy for details on refunds.

Termination by Us

We reserve the right to suspend or terminate your access to our services:

• For violation of these Terms of Service
• For fraudulent or illegal activity
• For non-payment of fees
• At our discretion with or without cause

Effect of Termination

Upon termination, your right to use our services will immediately cease. We may delete your data in accordance with our data retention policies. Provisions regarding intellectual property, limitation of liability, and indemnification shall survive termination.

12. Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Zencia.AI is incorporated, without regard to conflict of law provisions.

Arbitration

Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration, except where prohibited by law. You waive the right to participate in class-action lawsuits against Zencia.AI.

13. Changes to Terms

We may modify these Terms of Service at any time. We will notify users of material changes by:

• Posting the updated terms on our website
• Sending email notifications to registered users
• Displaying a prominent notice on our platform

Your continued use of our services after changes constitutes acceptance of the updated terms. If you do not agree to the changes, you must discontinue use of our services.

14. General Provisions

Entire Agreement

These Terms, along with our Privacy Policy and Cancellation & Refund Policy, constitute the entire agreement between you and Zencia.AI.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

15. Contact Information

For questions or concerns regarding these Terms of Service, please contact us: