Privacy Policy

1. Information We Collect

At Zencia.AI, we are committed to protecting your privacy. We collect information to provide and improve our AI voice solutions. Here's what we collect:

Information You Provide

• Contact information (name, email, phone number)
• Business information (company name, industry, role)
• Account credentials and preferences
• Payment and billing information
• Communication preferences

Information Collected Automatically

• Usage data and analytics
• Device information and IP addresses
• Cookies and similar tracking technologies
• Voice interaction data (when using our services)

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our AI voice services
• To process your transactions and manage your account
• To communicate with you about updates, offers, and support
• To personalize your experience with our platform
• To train and improve our AI models (with proper anonymization)
• To detect, prevent, and address technical issues or fraud
• To comply with legal obligations and enforce our terms

3. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for voice data transmission
• Secure data storage with regular backups
• Access controls and authentication protocols
• Regular security audits and vulnerability assessments
• Compliance with SOC 2, GDPR, and other privacy standards

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.

4. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, processing payments, and analyzing usage. These providers are contractually obligated to protect your data.

Legal Requirements

We may disclose information if required by law, court order, or governmental regulation, or to protect our rights and the safety of our users.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured, machine-readable format
• Object: Object to certain processing activities

To exercise these rights, please contact us at privacy@zencia.ai

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These help us:

• Remember your preferences and settings
• Understand how you use our platform
• Improve our services and features
• Deliver relevant content and advertisements

You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our services.

7. International Data Transfers

Zencia.AI operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by regulatory authorities
• Adherence to international privacy frameworks
• Adequate data protection measures in recipient countries

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Your continued use of our services after changes constitute acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: