Your Privacy Matters

We collect the following types of information when you interact with our Services:

1.1 Personal Information

We collect personal information only when you voluntarily provide it through our Services, such as:

• Account Information: When you sign up for an account, we may collect your name, email address, and other contact details.
• Billing Information: For subscription plans or paid services, we may collect your billing address, payment method, and related financial details.
• Support and Communications: If you contact us for customer support, feedback, or inquiries, we may collect any information you provide through these communications.

1.2 Voice Data

1.3 Usage Data

We automatically collect information when you use our Services, including:

• Device Information: Information about the device used to access our Services (e.g., model, OS version).
• Log Data: Data about your interactions with the Services (e.g., IP address, pages visited, time spent on the platform).
• Cookies and Tracking Technologies: We use cookies to enhance your experience, analyze site traffic, and improve functionality. You may manage your cookie preferences through your browser settings.

We use the information we collect for the following purposes:

• To provide and maintain our Services: This includes providing access to voice AI features, processing voice data, and improving the functionality of the Services.
• To respond to your inquiries: Addressing support requests, customer service communications, and troubleshooting.
• To process payments and billing: For subscription services and in-app purchases.
• To improve our Services: To analyze usage data and improve the performance, security, and user experience of the Services.
• For marketing and communications: We may send you promotional emails about new features, offers, and updates, subject to your consent.

3.1 Data Processing

3.2 Voice Cloning

If you choose to use features like voice cloning, the generated voice models are stored locally. We do not store or use the voice data beyond your local environment unless you explicitly give us consent for storage or sharing.

3.3 Data Retention

Voice data is retained only for the duration of the interaction and is deleted once the service interaction is complete, unless you opt into further data usage for custom AI features or product improvement.

However, we may disclose your data in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Services. These service providers are contractually obligated to maintain confidentiality and only use your data to provide the services requested by us.

4.2 Legal Compliance

We may disclose your data if required to do so by law, in response to a subpoena, court order, or other legal process, or when we believe in good faith that such action is necessary to comply with a legal obligation, protect our rights, or investigate fraud.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owners of the business. We will notify you before any such transfer takes place.

Zencia.AI recognizes and respects the rights of individuals regarding their personal data. Depending on your location, you may have specific rights under applicable privacy laws.

6.1 General Data Subject Rights

Regardless of your country of residence, you have the following rights:

• Right to Access: You may request access to the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccuracies in your personal data.
• Right to Erasure: You can request that we delete your personal data (subject to certain exceptions).
• Right to Restrict Processing: You may request that we limit the processing of your personal data under certain circumstances.
• Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to our processing of your personal data, including direct marketing.

6.2 Indian Residents - Data Protection Rights

6.3 U.S. Residents - CCPA Rights

6.4 EU and UK Residents - GDPR Rights

6.5 Opting Out of Marketing Communications

You may opt out of receiving promotional emails or newsletters by following the unsubscribe instructions included in those emails. You can also contact us directly to opt-out of future communications.

6.6 Data Deletion

You may request the deletion of your personal information, including voice data, by contacting us. We will comply with such requests, subject to any legal obligations that may require us to retain certain data.

As a global provider of Services, your personal information may be transferred to and processed in countries other than your own, which may have different data protection laws. By using our Services, you consent to the transfer and processing of your data in such countries.

We use cookies and similar tracking technologies to enhance your experience with our Services. Cookies help us remember your preferences, analyze usage patterns, and improve our offerings.

You can manage your cookie preferences through your browser settings. Please note that blocking or deleting cookies may affect the functionality of some Services.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and notify you via email or within the Services. The updated Privacy Policy will take effect as soon as it is posted. Your continued use of the Services after any changes to this policy will be considered as your acceptance of the revised Privacy Policy.

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under this policy, please contact us at: