1. Purpose of the Voice Interaction
Zencia Echo is an AI-powered voice agent designed for business automation and conversational intelligence. You are voluntarily participating in an AI interaction for demonstration, support, or inquiry purposes. This experience may be recorded and analyzed to improve our services.
2. Nature of the Interaction — AI-Generated Content
You acknowledge and agree that:
- All responses you receive during this voice interaction are generated by artificial intelligence, not by a human.
- The AI may simulate a human-like voice or tone, but no live agent is participating.
- You must not interpret the AI’s responses as professional, legal, medical, or personal advice, nor as contractual commitments.
3. Consent to Recording and Promotional Use
By proceeding, you expressly consent to:
- The recording of your interaction, including your voice and any statements made.
- The use of the recording for internal training, AI model improvement, quality monitoring, analytics, and promotional or marketing purposes, including:
- Public demos
- Advertisements (digital, print, social)
- Presentations or case studies
- No personally identifiable information (PII) will be publicly disclosed without your explicit written permission.
4. User Conduct — Prohibited Uses
Prohibited Activities
You agree not to use the AI voice interaction to:
- Submit false, misleading, defamatory, abusive, threatening, or unlawful statements.
- Impersonate any individual, business, or entity, including Zencia employees.
- Solicit sensitive personal information from the AI (e.g., credit card numbers, passwords).
- Upload or verbalize harmful code, prompts, or social engineering attacks.
- Manipulate, extract, or probe system behavior with the intent to reverse-engineer or compromise Zencia’s platform.
- Publish or distribute recordings of the interaction without prior written consent from Zencia.AI.
- Use the interaction or resulting recordings to harm Zencia.AI’s brand, reputation, intellectual property, or commercial interests in any way.
Any such misuse may result in legal action, service suspension, or other remedies.
5. Intellectual Property and Ownership
- All voice agent responses, system behavior, scripts, and audio outputs remain the exclusive intellectual property of Zencia AI Tech Private Limited.
- You may not copy, reproduce, distribute, or use Zencia Echo’s responses or technology for competitive or commercial purposes without prior authorization.
- You retain full ownership of your voice. By proceeding, you grant Zencia.AI a non-exclusive, worldwide license to use the recorded audio from this interaction for internal improvement and promotional use, without expectation of compensation. This license excludes your personal identity unless separately authorized.
6. Disclaimers
Important Disclaimer
Zencia.AI makes no guarantees about the accuracy, completeness, or appropriateness of AI-generated responses. You agree that:
- The AI may produce incorrect, outdated, or inappropriate content.
- Zencia.AI is not liable for actions taken based on the AI’s responses.
- The service is provided “as is” and “as available” without warranties of any kind.
We do not warrant that the voice AI will operate uninterrupted, error-free, or in line with user expectations.
7. Limitation of Liability
Liability Limitations
To the maximum extent permitted by law:
- Zencia.AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including data loss, voice misinterpretation, reputational harm, or business interruption.
- Zencia’s total liability shall be limited to the amount you paid (if any) for access to the voice interaction.
8. Termination and Enforcement
Zencia.AI may terminate or suspend access to its voice platform if:
- You breach these terms.
- You act in a way that harms or threatens Zencia.AI’s operations, employees, agents, infrastructure, or reputation.
Zencia reserves the right to take legal action for violations including but not limited to defamation, IP infringement, reverse engineering, or harassment.
9. Governing Law and Jurisdiction
These terms are governed by the laws of India. Any dispute arising shall be resolved in the courts of Lucknow, Uttar Pradesh, subject to prior informal negotiation.
10. Contact Information
Zencia AI Tech Private Limited
101, Ground Floor, 5/68 Vishal Khand, Gomti Nagar,
Lucknow – 226010, Uttar Pradesh, India